FOR TENANTS
Renting with Herold & Co
A straightforward rental journey, from first enquiry to move-in and beyond.
How It Works
We keep the process simple and clear from start to finish.
1
Find a Room
Browse our latest available rooms and choose the one that suits you best.
2
Arrange a Viewing
Get in touch to arrange a suitable viewing time.
3
Apply
Complete our application and provide the required information.
4
Referrencing & Tenancy
Once approved, we’ll guide you through the tenancy paperwork.
5
Move In
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During Your Tenancy
We’re here to make your tenancy as smooth and hassle-free as possible.
Rent & Communication
Clear information and straightforward communication throughout your tenancy.
Repairs & Maintenance
Report maintenance issues and we’ll coordinate the next steps.
Renewals & Moving Out
We’ll guide you through renewals, notice periods and check-out.
Need to Report a Repair?
If something needs attention in your home, let us know as soon as possible sowe can help.
Your Questions, Answered
How do tenants arrange a viewing?
You can arrange a viewing by clicking the WhatsApp button on our website or by responding directly to one of our property adverts. If you enquire through an advert, you’ll be directed to COHO, where you can communicate with our team and arrange a suitable viewing time.
What documents or information do tenants need to provide when applying for a property?
As part of the application and referencing process, we may ask you to provide:
A photo of your passport
Three recent bank statements or savings account statements
Three recent payslips, a job offer letter or guarantor details
Your Right to Rent share code, if applicable
Your proposed move-in date
Your current landlord’s details
Once your holding deposit has been received, we’ll begin the referencing process, confirm your move-in arrangements and prepare your tenancy agreement. Your agreement will then be sent through COHO for electronic signature. Holding deposit information Holding deposit information
How should tenants report a repair or maintenance issue?
All repairs and maintenance issues should be reported through COHO. This allows our management team to receive the details of the issue and respond as quickly as possible. COHO should also be used for general communication with our team, with phone calls reserved for emergencies. Holding deposit information
Can tenants renew their tenancy, and how does the renewal process work?
Our tenancies operate on a rolling basis rather than as fixed-term tenancies, so a traditional tenancy renewal is not required. Your tenancy continues on a rolling basis until it is brought to an end in accordance with the terms of your tenancy.
